In this year, innovation will go a step further by serving citizens and businesses, private users and professionals.
Smarter smartphones and 5G networks, automatons and conversational artificial intelligence, multi-experience relationship models and facial recognition payment systems, Bitcoin and cryptocurrency, edge computing and universal blockchain applications: in 2020 innovation will make a further step forward by serving citizens and businesses, private users and professionals. The digital economy will grow, exalt established technologies and others in the process of consolidation and will fuel nine-zero markets such as robots for professional services, artificial intelligence chips and even audiobooks.
In 2020, according to Deloitte, more than 750 million chips will be sold (and will rise to 1.5 billion by 2024) capable of developing biometric and visual recognition machine learning functions, augmented reality and voice assistance directly from the device on which they are installed, rather than from a remote data center. Thanks to these chips, which are estimated to be worth more than USD 2.6 billion this year, all of these functions can be performed more quickly and with greater blockchain-based protection of users' digital privacy. Thanks to the "on-site" presence of artificial intelligence, the possibilities for development will increase exponentially, both in the consumer sector and corporate, where to benefit from advanced analysis capabilities of data directly from the device will be in particular the solutions of the Internet of Things.
AI and machine learning, Gartner experts assure, will also become resource multipliers for automated data analysis: complex set of information, in more detail, can now be processed in a fraction of the time it takes just two years ago and this thanks to the increased processing capabilities of algorithms, capacity that can be easily scaled in the cloud.
In business, companies will progressively abandon traditional interface models in favor of applications uploaded to their customers' mobile devices. Larger, high-resolution screens, in other words, will enable device control tools that are much more effective than traditional interfaces, opening the door to a whole new perspective for digital product management. The so-called agent interfaces based on artificial intelligence, Gartner points out, are now a new paradigm of human-machine interaction and in the coming months will greatly influence the way companies they will relate to their customers and provide digital tools including cryptocurrencies to their employees. Also, following the launch of Samsung Galaxy Note 10 and S10, more smartphones will be seen supporting cryptocurrency and blockchain-based applications.
In 2020, the robotics sector will see significant growth rates, both in the field of industrial automatons (for which is estimated to have a turnover of 18 billion dollars, up 9% year-on-year) and in the professional services sector. More partnerships between blockchain startups and robots manufacturing companies will more likely increase this year, to develop more innovative solutions. By 2021, according to Deloitte's findings, the global number of industrial robot installations for the production of automobiles, electronics, metals, plastics and more will almost double compared to 2016 while the robots used in the logistics, retail and healthcare will see double-digit increases driven by two technologies in particular: 5G networks and AI edge chips. Autonomous machines, Gartner analysts add - including drones, vehicles of various kinds and household appliances - will continue to evolve to find application in open public spaces, becoming increasingly collaborative between them.
Over the next three years, the number of people using bicycles for home-work travel will increase by one percentage point on a global basis and double the number of users of two-wheelers in many major cities around the globe. A trend well photographed by the numbers: between 2020 and 2023 over 130 million electric bikes will be sold and at the end of this period there will be over 300 million e-bikes (private and sharing) circulating on the planet, 50% more than in 2019. Also, in Italy, electric scooters are anticipated to start travelling in the capital via blockchain. Technological innovation will of course be the driving for this development of demand, thanks to services within reach of smartphones that will improve the experience of using the vehicle (for example using blockchain-based systems to certify the vehicle), and therefore applications for recording and sharing travel times and information about road conditions, the calculation of calories burned or the amount of greenhouse gases saved.
Different devices and tools through which users interact in their digital journeys: it is the dogma of multi-experience, a model that requires the creation of ad hoc applications that can simultaneously ensure a consistent user experience and blockchain-based mobile devices and wearables. Immersive and conversational contact points using augmented and virtual reality, mixed reality and multi-channel human-machine interfaces will co-exist with web browsers and mobile applications, and any combination of these touchpoints can be used by consumers during their customer journey. In this case, Bitcoin and other cryptocurrencies will be highly used especially in cross-border financial transactions.
The traditional idea of a single computer to interact with, Gartner says, changes to include multisensory interfaces such as wearables, chat rooms, natural language voice commands and gestures in 3D or virtual environments. Digital payments managed through facial recognition are one of the faces of this evolution of the digital experience and reflect a trend that is emerging especially in China (although it is rapidly spreading elsewhere) and that will help to decrease further use of bank cards and cash.